Shipping policy

Klub Haus products are designed in the UK and many are printed, framed or made to order. Production time is separate from delivery time.

Where we deliver

Online checkout is available for the United Kingdom, United States, Canada, Australia, New Zealand and supported European Union countries. The available destinations are shown at checkout.

Delivery charges

Delivery is charged separately and calculated at checkout according to the destination and order value. We do not currently offer free international delivery. UK Standard delivery is £4.95 and UK Express delivery is £6.99. The full delivery charge is shown before payment.

A2 and A1 framed prints are not currently available for delivery to Australia or New Zealand because of unusually high carrier costs. Checkout will prevent an order where no suitable delivery service is available.

Processing and dispatch

Orders begin processing after payment is confirmed. Because many products are made to order, processing times vary by product and may be longer for framed, personalised or custom items. Any estimate shown on a product page or provided after ordering forms part of the expected delivery timeframe.

We aim to dispatch orders without undue delay. Unless a different timeframe has been agreed with you, goods will be delivered within 30 days of the order. If an unexpected delay means we cannot meet the expected timeframe, we will contact you as soon as possible.

Separate parcels and tracking

Products may be produced by different specialist partners, so items from the same order can arrive in separate parcels. The total delivery charge is shown at checkout before payment. Where tracking is available, details will be sent to the email address used at checkout.

International orders

Prepaid-duty delivery (DDP) is available on eligible US orders and will be clearly identified in the delivery options.

For other international destinations, including the EU, Canada, Australia and New Zealand, local import taxes, customs duties and carrier handling fees may apply unless explicitly included in your order total. These charges are payable by the customer.

International delivery estimates are not guaranteed and can be affected by customs or carrier delays.

Please check the delivery address carefully before placing your order. If you notice an error, contact hello.klubhaus@gmail.com immediately. Once an order has entered production or been dispatched, we may be unable to change its address.

If tracking has not updated, a parcel is substantially overdue, or an item arrives damaged, contact hello.klubhaus@gmail.com with your order number. For damaged items, please keep the item and packaging and send clear photographs so that we can resolve the issue quickly.